Ecoupon imageHelp



Tops online ท็อปส์ออนไลน์

You can quick select/change delivery address or pickup store from this bar.

You can view products in your cart and start checkout from here.

Cart and Checkout


Your shopping cart is empty

Deliver to
Collect from
Add Collection Store

Please provide name and phone number to continue

Check Points Balance
You will earn  points
Verify Connect now Redeem Change

Successfully redeemed $point points

Sorry, your items in order are not eligible to apply T1 redemption.


Tops Prime payment for first month will be charged with The 1 points and starting from next month it will be charged on your credit card.


Not enough points for full payment, Tops Prime payment will be charged on your credit card.

Do you require a full tax invoice?
Do you require a full tax invoice? Yes

Tax invoice will be sent with the package

24 Hr Express Delivery 24 Hr Express Delivery
Drive Thru and Collection Drive Thru and Collection
Freshness Guarenteed Freshness Guarenteed
Free Delivery above ฿888 Free Delivery above ฿888
By placing an order, you agree to our
Terms and Conditions Terms and Conditions and Privacy Policy Privacy Policy

Book A Slot


 Tops Prime

 All Express and Standard Deliveries are FREE


Tops Prime

Get free shipping no matter how many times you shop.

Both standard and express delivery! with minimum order over 250 THB


Collect from

Pickup is easy and free Pickup Instructions
icon Select Collection Store icon
Tops market Sukhapibal 3
Open everyday 100:00 to 18:00

Click & Collect confirmation will be sent via SMS/Email. Show the order confirmation to Tops Customer Service Center to collect your order.

*Screen capture is not allowed.

Tax Invoice Information

Do you require a full tax invoice?

Tax invoice will be sent to your registered email ID and Phone number.

Add New Tax Invoice Address

Read More

Requests for issuing tax invoices must only be made within the date of purchase.
If requesting a tax invoice does not follow the correct tax invoice request procedure such as not requesting through the specified channel, the tax invoice applicant's information is not provided correctly or partially correct. The company reserves the right not to issue tax invoices.
Tax invoice shall be issued upon the completion of the delivery or successful delivery process. The electronic tax invoice will be dispatched exclusively to the registered email address and SMS.
The date shown on the tax invoice receipt may not match the order date or payment date depending on the tax invoice request order arrangement.
Tax invoice documents that have already been requested / already issued If further amendments are required, this can be done within 30 days only. (from the date of issuance of the invoice)
Allow for spelling correction or the name on the invoice, but the company reserves the right to change it to another name or another juristic person.
Allow for address correction
Amendment of the taxpayer identification number (wrong number order but cannot change a person / juristic person)
We shall dispatch both the electronic tax invoice (E-tax invoice) and the electronic receipt exclusively in the form of electronic documents. These shall be transmitted in PDF format to the email address and SMS provided during the order placement.
The electronic tax invoice (E-tax invoice) utilized for legal proceedings or any other purpose equivalent to a traditional paper tax invoice
If do not received documents with 30 days after payment date please check your inbox or junk mail.

My shipping address

Tax Invoice Address Book

left-icon Add New Shipping Address Add New Tax Invoice Address right-icon

Add Shipping Address

Add New Tax Invoice Address


270/270 Note to our staff for this order...

How To Pickup


Once the order is ready, you will receive a SMS and Email verification.


Go to selected store pick up your order at the Click & Collect counter and show the SMS or Email verification to the store staff.

information icon

Ordered item(s) will be kept for 1 days,

after the pickup package is ready.

Select pickup store

No stores found

Redeem Points


You can redeem a maximum of ฿ or points on this order

You have Points Available
Points = Baht
Unable to redeem
Unable to redeem


OTP Expired
Your code has expired, please tap resend to receive a new OTP.
Resend OTP Cancel


OTP Verification Failed
Due to a security, The1 account will be locked for 15 minutes before trying again

Redeem Points

To continue, tap the Remove button to clear your previous points calculation.

You have Points available
Points = Baht

My Order

Confirm change delivery address/pickup store?
Prices and products might change according to your delivery address/pickup store

Remove All Items

Are you sure you would like to empty your shopping cart?

Remove items

Store Details

The 1

OTP Verification Code
Please enter the verification code sent to your The 1 mobile number

The OTP you entered is invalid, please try again

Verify within mins


The 1

OTP Expired
Your code has expired, please use resend to recieve a new OTP.

Select Card/ QR payment

The1 Credit Card
info message icon

Get on top gift voucher up to 35,000 baht when purchase New Year Basket with Central The1 Credit card.

*Please check terms and conditions of promotion before make a purchase.

Other Credit Card or QR payment
info message icon

Get on top cash back up to 26% when shop with participating credit card and redeem points from DD/MM/YY - DD/MM/YY

*Please check terms and conditions of promotion before make a purchase.

Find CVV Number

Visa and Mastercard cards show the three-digit CVV number on the back of the card, to the right side of the signature panel.

To comply with the law, you hereby confirm that your age is above 10. If you are under the age of 10, you acknowledge that you must get permission from a parent or legal guardian to open an account and that parent or legal guardian must agree to this Terms and Conditions. If you do not understand this section, please do not create an account until you have asked your parent or legal guardian for a minor who is creating an account, you must accept this Terms and Conditions on the minor’s behalf and you will be responsible for all use of the account or company services using such account, whether such account is currently open or created later.

Tops Prime Terms & Conditions

Welcome to the Tops Prime terms and conditions ("Terms"). These Terms regulate our respective rights and obligations and are made between you and Central Food Retail Co., Ltd. ("Tops.co.th", “Tops Online” or "Us"). Please be aware that your use of the Tops Online website and Tops Prime subscription also were controlled by the contractual arrangements mentioned below, and other relevant terms, conditions, restrictions, and provisions on the Tops.co.th official site, all of which are incorporated into these Terms (as may be amended from time to time). By purchasing a Tops Prime subscription, you agree to these terms, conditions, restrictions, and provisions.


Cancellation of Subscription

If you subscribed for the Tops Prime subscription with us, you can cancel it at any time by visiting Your Account and changing your subscription options. In the case of your first month of subscription, your subscription fee will be charged pro-rata based on the number of days remaining in that month. Your first month's subscription fee will be calculated using the following formula:

Subscribed full month subscription fee ÷ 30 days x remaining number of days of the month

If you cancel your subscription within the first month, you will be required to pay the full pro-rata base of the subscription fee for that month, and you will be able to continue using Tops Prime privileges until the end of the month, but your subscription will not be automatically renewed on the first of the next month. If you cancel your subscription after the first month, you must pay the full month subscription fee and can continue to use Tops Prime privileges until the end of that month; your subscription will not be auto renewed on the 1st of the next month.


Delivery Privileges and Eligible Purchases

When compared to non-Tops Prime subscribers, Tops Prime subscriber will get access to unlimited free delivery on orders over THB 250 (two hundred fifty baht) excluding surcharges and delivery fees outside of the delivery area. Tops Prime shipment privileges vary according to the availability of our inventory, transaction limitations, size & weight of the products and, sometimes in situations, delivery address outside of our delivery area. Subscriptions are specific to particular products sold by Tops.co.th (or third-party merchants which may collaborating in Tops Prime) on the Tops.co.th website, as well as specific products on third-party websites that offer Tops Prime delivery privileges.

At our discretion, we may exclude products with unique delivery requirements. Tops Online Terms and Conditions and Tops Prime FAQs contain facts about eligible items, delivery charges, speed of delivery, and delivery locations.

Tops Online currently distributes to the majority of Thailand, with the exception of a few areas. You can contact us via our Contact Us page and/or visit our Delivery Area page to see if we deliver to your area, as Tops Online will only proceed with and accept orders that are within our delivery coverage.


Additional Constraints

  • We have the right, at our sole discretion, to accept or decline any subscription.
  • Regardless of your preferences or settings, we may contact you by email and other information about Tops Prime and your subscription in Tops Prime.
  • Except as expressly permitted in these Terms, you may not transfer or assign your Tops Prime subscriptions or any Tops Prime privileges, including promotion codes for Tops Prime subscriptions or any privileges.
  • Tops Prime subscribers are not permitted to use Tops Prime privileges to buy items for reselling, leasing, or delivering to their customers and potential customers.
  • Some Tops Prime features may also have purchase thresholds, quantity or delivery address restrictions, or subscribers must achieve particular conditions in order to access them.
  • Tops Online reserves the right, at its sole discretion, to add or remove Prime subscription privileges at any time.


Subscription Fees and Renewal

Tops Prime subscription fee is clarified on the Tops Online Home page and the Tops Prime FAQ page. We can sometimes offer various subscription terms periodically, and the fees for such subscription may fluctuate. Except as explicitly mentioned in these Terms, the Tops Prime subscription fee is non-refundable.

If you subscribe Tops Prime with us and are invoiced by us, the invoicing conditions indicated below will apply to your subscription.

Once all of the eligible methods of payment we have had on file for you are refused for payment of your subscription fee, you must promptly furnish us with a new eligible payment method, or your subscription will be revoked. If you furnish us with a new qualifying payment method and are successfully invoiced, your new subscription duration will be based on original renewal date, not the successful charge date.




We reserve the right to amend these Terms, Privacy Policy, or any part of Tops Prime subscription at any time and without notification to you. Should any modification to these Terms is found to be invalid, void, or unenforceable for any reason, such modification is severable and has no bearing on the legality or effectiveness of any other modifications or conditions. YOUR PROGRESSED SUBSCRIPTION AFTER WE CHANGE THESE TERMS REPRESENTS YOUR AFFIRMATION OF THE MODIFICATIONS. YOU MUST CANCEL YOUR SUBSCRIPTION IF YOU DO NOT ACCEPT TO ANY MODIFICATIONS.


Termination by Tops Online

Termination without cause: We reserve the right to cancel your Tops Prime subscription at any time and without notification. When we do this, we will issue a prorated reimbursement depending on the number of full days left in the month before the renewal date. We will issue a prorated refund to the registered credit card based on the number of full days left in the month prior to the renewal date. The refund amount will be applied to the registered credit card on the customer's credit card billing date, subject to the credit card issuer's policies.

Termination with cause: We will not, however, provide a reimbursement for termination due to conduct that we deem, in our sole discretion, violates these Terms or any applicable law, includes fraudulent or misappropriation of the Tops Prime subscription, or is harmful to our interests or the interests of another user. Our failure to insist on or enforce strict adherence to these Terms will not be construed as a waiver of any of our rights.


Limitation of Liability




Any dispute or claim arising from these Terms, or your use of Tops Prime will be resolved in accordance with Thai law. Any dispute relating to these Terms and Conditions shall be resolved exclusively through the Thai courts.


Privacy Policy

Central Food Retail Company Limited (the “Company,” “we,” “us,” or “our”) recognizes the importance of the protection of personal data for you of our products and services. We know you care how information about you is collected, used, disclosed, and transferred outside of Thailand. The information you share with us allows us to provide the products and services you need and want appropriately tailored for you, not only from us, but also those within Central Group's data ecosystem. We appreciate your trust that we will carefully and sensibly handle your personal data while giving you the very best personalized experience and customer services.


This privacy policy (this "Privacy Policy") applies to our retail stores, websites, mobile applications, call center, social networking sites, online communication channels, and other locations where we collect your personal data. However, please read this Privacy Policy in conjunction with the terms and conditions of particular service that you use. (This may be provide separately according to the type of Personal Data that we collect from you)


For the purpose of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person.


We reserve the right to modify this Privacy Policy from time to time, so please review it frequently to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our website or application. We will provide additional notice of significant updates. In case any modification deprives your rights of sensitive data in relation to this Privacy Policy, the Company will first obtain your consent, except as otherwise permitted by law.


1. What Personal Data we collect

We may collect or obtain the following types of information which may include your Personal Data directly or indirectly from you or other sources or through our affiliates, subsidiaries, business partners or other companies. The specific type of Personal Data collected will depend on the context of your interactions with us, and the services or products you need or want from us and companies in Central Group's data ecosystem.

1.1 Personal details, such as title, full name, gender, age, occupation, qualifications, job title, position, business type, company name, nationality, country of residence, date of birth, marital status, number of family members and children, ages of children, information on government-issued cards (e.g., national identification number, photograph of the national identification, information on the national identification, control number on the reverse side of the national identification (Laser ID), social security number, passport number, tax identification number, driver's license details or similar identifiers), immigration details such as arrival and departure date, signature, voice, voice record, photograph, facial features for recognition, CCTV records, work place, education, insurance details, license plate details, house registration, household income, salary and personal income;

1.2 Contact details, such as postal address, delivery details, billing address, residential address, workplace address, address shown in the national identification card, telephone number, fax number, email address, LINE ID, Facebook account, Facebook ID, Google ID, Twitter ID, and other ID from social networking sites, your contact person's contact details (e.g., telephone number, contact data on any correspondence (e.g. written communication with you), and any other contact details you provided to us;

1.3 Membership details, such as account details, member card number, reward points, member ID (e.g. The 1 member card number, The 1 ID, Siebel ID, member ID, customer ID), member type, customer type, member join/registration date and month, membership period, bank account and payment details, service and product applications (e.g. membership application, insurance application);

1.4 Financial details, such as debit/credit card or bank information, credit/debit card number, credit card type, issuance/expiration date, cycle cut, account details, bank account details, prompt pay number payment details and records, your information regarding the risk profile for the business partner, credit rating and solvency, information in accordance with the declaration of suitability, suitability of transaction and any other financial details;

1.5 Transaction details, such as details about payment to and from you, payment date and/or time, payment amount, details about refund, refund amount, points, date and location of purchase, purchase/order number, appointment date for service, address/date and time for pick up or delivery, acknowledgement of receipt, recipient email’s signature, warranty details, complaints and claims, booking details, rental details, transaction, transaction history, location, transaction status, past sales transaction, status, transaction status, purchasing behaviour, and any other details of products and services you have purchased, including but not limited to any information incurring from using of products or services provided on our platform, such as e-pocket, digital asset, lending product, insurance product and the product related to wealth management, etc.;

1.6 Technical details, such as Internet Protocol (IP) address, cookies, media access control (MAC) address, web beacon, log, device ID (such as international mobile equipment identifier (IMEI), electronic serial number (ESN), mobile equipment identifier (MEID) and serial number (SN)), device model and type, formats of software and hardware of the device when it is activated in the system, network, connection details, access details, single sign-on (SSO), login log, access time and location, time spent on the page, login data, GPS, latitude, longitude and time spent on each webpage, login information, applications downloaded on a communication devices, search history, browsing details, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on devices you use to access the platform, including any other technical information arising from the use of our platform and systems;

1.7 Behaviour details, such as information about your purchasing behavior and data supplied through the use of our products and services; 

1.8 Profile details, such as your username and password, profile details and picture, purchases, historical orders, past orders, purchase history, items bought, item quantity, orders or product recalls made by you, orders via website, Cash On Delivery details, order ID, financial records, PIN, your interests, preferences, feedback and survey responses, satisfaction survey, social media engagement, participation details, loyalty programs, your use of discount codes and promotions, customer order description, customer service, attendance to trade exhibitions and events, trade exhibitions, litigation, testing and trials;

1.9 Usage details, such as information on how you browse or use our websites, platform, application products and services, products in customer's cart, wish list record, remind me flash sale record, follow-shop record, and timestamp of last click and Q&A record;


1.10 Marketing and communication details, such as your preference in receiving marketing from us, our affiliates, subsidiaries, business partners or other companies, and your communication preferences; and/or


1.11 Sensitive data, such as race, religion, political opinions, fingerprints, facial recognition, person identity information (biometrics), face, information from the iris recognition, physical or mental health or condition, genetic data, medical history, disability and criminal records.


If you provide Personal Data of any third party to us, e.g., their name, family name, address details, and telephone number for emergency contact, family member income, or if you use the service on any of our platforms with your consent, we can access and collect third party personal information relating to you, such as  information on name, picture and/or phone number, as well as personal and contact information of family, friends, emergency contact persons, recommended persons or referrals accessible from your mobile number, etc.; please provide this Privacy Policy for their acknowledgement and/or obtaining consents if necessary. 


We will only collect, use, or disclose sensitive data on the basis of your explicit consent or where permitted by law.


We only collect the information of children, quasi-incompetent persons, and incompetent persons where their parent or guardian has given their consent. We do not knowingly collect information from customers under the age of 20 without their parental consent when it is required, or from quasi-incompetent persons and incompetent persons without their legal guardian's consent. In the event we learn that we have unintentionally collected personal information from anyone under the age of 20 without parental consent when it is required, or from quasi-incompetent persons and incompetent persons without their legal guardians, we will delete it immediately or process only if we can rely on other legal bases apart from consent. 



2.Why we collect, use or disclose your Personal Data

2.1.The purpose for which your consent would be required

Marketing and Communications: We collect, use and disclose your Personal Data to provide privileges and promotions, discounts, special offers, advertisements, notices, news, information and any marketing and communications about the products and services from us, Central Group, our affiliates, subsidiaries and business partners which we cannot rely on other legal bases.

Please contact us to manage your consent for marketing and communications.

2.2.The purposes we may rely on and other legal grounds for processing your Personal Data

 We may also rely on (1) contractual basis, for our initiation or fulfilment of a contract with you; (2) legal obligation, for the fulfilment of the legal obligations; (3) legitimate interest, for the purpose of our legitimate interests and the legitimate interests of third parties; (4) vital interest, for preventing or suppressing a danger to a person’s life, body, or health; and/or (5) public interest, for the performance of a task carried out in the public interest or for the exercising of official authorities.

We may collect, use and disclose your Personal Data for the following purposes

1) To provide products and services to you: To enter into a contract and manage our contractual relationship with you; to support and perform other activities related to such services or products; to complete and manage bookings and to carry out financial transaction and services related to the payments including transaction checks, verification, and cancellation; to process your orders, delivery, and collections and returns; refund and exchange of products or services; to provide updates and on the delivery of the products, and to perform warehouse internal activities, including picking, packing, and labelling of packages; to verify warranty period; to provide aftersales services, including maintenance and facility reservation; 

2)Marketing and Communications: To provide privileges, offers, updates, sales, special offers, promotions, advertisements, notices, news, information and any marketing and communications about the products and services from us, Central Group, affiliates, subsidiaries and business partners.

3)Promotions, special offer, loyalty programs, reward programs, prize draws, competitions, and other offer promotions: To allow you to participate or earn promotions, special offers, loyalty programs, reward program, sweepstakes, privilege, prize draws, competitions, and other offer/promotions (e.g., sending you reminder emails and transferring your Personal Data to business partners ) to participate in activities and seminars, and all services related to advertising. This includes to process and administer your account registration, gift registration, event registration; for processing, collection, addition, exchange, earning, redemption, payment, and transfer of points; to examine your entire user history, both online and offline; to provide and issue gift vouchers, gift cards, and invoices;

4)Registration and Authentication: To register, verify, prove, affirm, identify, and/or authenticate you or your identity;

5)To manage our relationship with you: To contact and communicate with you as requested by you or in relation to the products and services you obtain from us, those within Central Group's data ecosystem, affiliates, subsidiaries and business partners; to handle customer service-related queries, request, feedback, complains, claims, disputes or indemnity; to provide technical assistance and deal with technical issues; to process and update your information; to facilitate your use of the products and services;

6)Personalization, profiling and data analytics: To recommend products and services that might be of interest to you, identify your preferences and personalize your experience; to learn more about you, the products and services you receive and other products and services you may be interested in receiving; to measure your engagement with the products and services, undertake data analytics, data cleansing, data profiling, market research, surveys, assessments, behaviour, statistics and segmentation, consumption trends and patterns;   profiling based on the processing of your Personal Data, for instance by looking at the types of products and services that you use, how you like to be contacted; to know you better; to improve business performance; to better adapt our content to the identified preferences; to determine the effectiveness of the promotional campaigns, identify and resolve of issues with existing products and services; qualitative information development. For this purpose, we will collect, use and disclose your Personal Data for your interest and benefit and for legitimate interest and businesses of Central Group, affiliates, subsidiaries and our business partners where such interests and businesses are not overridden by your fundamental rights to personal data. We will request your consent where consent is required from time to time;

7)To improve business operations, products, and services: To evaluate, develop, manage, and improve, research and develop the services, products, system, and business operations for you and all of our customers within Central Group's data ecosystem, including but not limited to our business partners; to identify and resolve issues; to create aggregated and anonymized reports, and measure the performance of our physical products, digital properties, physical measurement of products performance, digital features and marketing campaigns as well as developing business models, model for loan consideration, insurance and debt collection model;

 8)To learn more about you: To learn more about the products and services you receive, and other products and services you may be interested in receiving, including profiling based on the processing of your Personal Data, for instance by looking at the types of products and services that you use from us, how you like to be contacted and so on;

 9)Functioning of the sites, mobile application, and platform: To administer, operate, track, monitor, and manage the sites and platform to facilitate and ensure that they function properly, efficiently, and securely; to facilitate your experience on the sites and platform; improve layout, and content of the sites and platform;

10) IT Management: For business management purpose including for IT operations, management of communication system, operation of IT security and IT security audit; internal business management for internal compliance requirements, policies, and procedures;

11) Compliance with regulatory and compliance obligations: To comply with legal obligations, legal proceedings, or government authorities' orders which can include orders from government authorities outside Thailand, and/or cooperate with court, regulators, government authorities, and law enforcement bodies when we reasonably believe we are legally required to do so, and when disclosing your Personal Data is strictly necessary to comply with the said legal obligations, proceedings, or government orders. This includes to provide and handle VAT refund service; issue tax invoices or full tax forms; record and monitor communications; make disclosures to tax authorities, financial service regulators, and other regulatory and governmental bodies, and investigating or preventing crime;

12) Protection of our interests: To protect the security and integrity of our business; to exercise our rights or protect our interest where it is necessary and lawfully to do so, for example to detect, prevent, and respond to fraud claims, intellectual property infringement claims, or violations of law; to manage and prevent loss of our assets and property; to secure the compliance of our terms and conditions; to detect and prevent misconduct within our premises which includes our use of CCTV; to follow up on incidents; to prevent and report criminal offences and to protect the security and integrity of our business;

13) Fraud detection: To verify your identity, and to conduct legal and other regulatory compliance checks (for example, to comply with anti-money laundering regulations, and prevent fraud). This includes to perform sanction list checking, internal audits and records, asset management, system, and other business controls;

14) Corporate transaction: in the event of sale, transfer, merger, reorganization, or similar event we may transfer your Personal Data to one or more third parties as part of that transaction;

15)Risks: To perform risk management, audit performance, and risk assessments; and/or

16)Life: To prevent or suppress a danger to a person’s life, body, or health.

If you fail to provide your Personal Data when requested, we may not be able to provide our products and services to you.


3.To whom we may disclose or transfer your Personal Data

We may disclose or transfer your Personal Data to the following third parties who collect, use and disclose Personal Data in accordance with the purposes under this Privacy Policy. These third parties may be located in Thailand and areas outside Thailand. You can visit their privacy policies to learn more details on how they collect, use and disclose your personal data as you could also be subject to their privacy policies.

3.1. The company within Central Group's data ecosystem

As Central Food Retail Company Limited is part of data ecosystem of Central Group which all collaborate and partially share customer services, products and systems including website-related platforms and systems, we may need to disclose or transfer your Personal Data to, or otherwise allow access to such Personal Data by other companies within Central Group's data ecosystem for the purposes set out in this Privacy Policy. Please see list of companies for further details here.

3.2. Our service providers

We may use other companies, agents or contractors to perform services on behalf or to assist with the provision of products and services to you. We may share your Personal Data to our service providers or third-party suppliers including, but not limited to (1) infrastructure, internet, infrastructure technical, software and website, and IT service providers; (2) warehouse and logistic service providers; (3) payment service providers; (4) research agencies; (5) analytics service providers; (6) survey agencies; (7) auditors; (8) marketing, advertising media, and communications agencies; (9) call center; (10) campaign and event organizers; (11) sale representative agencies; (12) telecommunications and communication service providers; (13) payment, payment system, authentication, and dip chip service providers and agents; (14) outsourced administrative service providers; (15) data storage and cloud service providers; (16) verifying and data checking (Netbay and Department of Provincial Administration) service providers; (17) dispatchers; and/or (18) printing service providers.

In the course of providing such services, the service providers may have access to your Personal Data. However, we will only provide our service providers with the Personal Data that is necessary for them to perform the services, and we ask them not to use your information for any other purposes.

3.3. Our business partners

We may transfer your Personal Data to our business partners in the businesses of banking, finance, credit, loan, asset management, investment, insurance, credit cards, telecommunications, marketing, retail, e-commerce, warehouse, logistics, wellness, lifestyle products and services, spa and fitness, reward and loyalty program, and data analytics, including platform sellers or providers whom we may jointly offer products or services, or whose products or services may be offered to you. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Policy.  

3.4. Social networking sites

We allow you to login on our sites and platforms without the need to fill out a form. If you log in using the social network login system, you explicitly authorize us to access and store public data on your social network accounts (e.g. Facebook, Google, Instagram), as well as other data mentioned during use of such social network login system. In addition, we may also communicate your email address to social networks in order to identify whether you are already a user of the concerned social network and in order to post personalized, relevant adverts on your social network account if appropriate.

We also partner with certain third parties that allow you to enroll in their services or participate in their promotions. For example, certain companies allow you to use your loyalty program number or online services login to receive or register for their services. Additionally, your social network account provider allows you to connect your social network account to your online services account or log into your online services account from your social network account. When you enroll in those services, we will share your Personal Data to those third parties. If you do not want to share your Personal Data in this way, do not provide your loyalty or reward program number to third parties, do not use your online services account to register for third-party promotions and do not connect your online services account with accounts on third-party services. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Policy.  


3.5. Third parties required by law

In certain circumstances, we may be required to disclose or share your Personal Data in order to comply with a legal or regulatory obligations. This includes any law enforcement agency, court, regulator, government authority or other third party where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third party or individuals’ personal safety, or to detect, prevent, or otherwise address fraud, security, or safety issues.


3.6. Professional advisors

This includes lawyers, technicians and auditors who assist in running our business, and defending or bringing any legal claims.


3.7. Associations

We may transfer your Personal Data to other member associations, such as Thailand E-Payment Association (TEPA), Electronic Transactions Development Agency (ETDA), the Association of Confederation of Consumer Organization, Thailand (ACCOT), Foundation for consumers, the Thai Chamber of Commerce, Thai E-Commerce Association, Thai Retailers Association, Thai Shopping Center Association and the Ratchaprasong Intersection Group.


3.8 Assignee of rights and/or obligations

Third parties as our assignee, in the event of any reorganization, merger, business transfer, whether in whole or in part, sale, purchase, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock or similar transaction; will comply with this Privacy Policy to respect your Personal Data.


4. International transfers of your Personal Data

We may disclose or transfer your Personal Data to third parties or servers located overseas, which the destination countries may or may not have the same equivalent level of protection for Personal Data protection standards. We take steps and measures to ensure that your Personal Data is securely transferred and that the receiving parties have in place an appropriate level of protection standards or other derogations as allowed by laws. We will request your consent where consent to cross-border transfer is required by law.


5. How long do we keep your Personal Data

We retain your Personal Data for as long as is reasonably necessary to fulfil purpose for which we obtained it, and to comply with our legal and regulatory obligations. However, we may have to retain your Personal Data for a longer duration, as required by applicable law.


6. Security of your Personal Data

The Company recognizes the importance of maintaining the security of your Personal Data. Therefore, the Company endeavours to protect your information by establishing security measures for your Personal Data appropriately and in accordance with the confidentiality safeguard of Personal Data, to prevent loss, unauthorized or unlawful access, destruction, use, alteration, rectification or disclosure; provided, however, that the Company will ensure that the method of collecting, storing and processing of your Personal Data, including physical safety measures follow the information technology security policies and guidelines of the Company.


7. Cookies and how they are used

If you visit our websites, we will gather certain information automatically from you by using cookies.

Cookies are small pieces of information or text issued to your computer when you visit a website and are used to store or track information about your use of a website and used in analyzing trends, administering our websites, tracking users’ movements around the websites, or to remember users’ settings. Some cookies are strictly necessary because otherwise the site is unable to function properly. Other Cookies allow us to enhance your browsing experience, tailor content to your preferences, and make your interactions with the site more convenient: they remember your username in a secure way, as well as your language preferences.

Most Internet browsers allow you to decide whether or not to accept cookies. If you reject, remove or block Cookies can affect your user experience and without cookies, your ability to use some or all of the features or areas of our websites may be limited.

In addition, some third parties may issue Cookies through our websites to serve ads that are relevant to your interests based on your browsing activities. These third parties may also collect your browser history or other information to determine how you reached our websites and the pages you visit when you leave our websites. Information gathered through these automated means may be associated with the Personal Data you previously submitted on our website.


8. Your rights as a data subject

Subject to applicable laws and exceptions thereof, you may have the following rights to:

1) Access: You may have the right to access or request a copy of the Personal Data we are collecting, using or disclosing about you. For your own privacy and security, we may require you to prove your identity before providing the requested information to you.

2) Rectification: You may have the right to have incomplete, inaccurate, misleading, or or not up-to-date Personal Data that we collect, use or disclose about you rectified.

3) Data Portability: You may have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to send or transfer such data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) in the case where we are collecting, using or disclosing such data on the basis of your consent or to perform a contract with you.

4) Objection: You may have the right to object to certain collection, use or disclosure of your Personal Data such as objecting to direct marketing.

5) Restriction: You may have the right to restrict the use of your Personal Data in certain circumstances.

6) Withdraw Consent: For the purposes you have consented to our collecting, using or disclosing of your Personal Data, you have the right to withdraw your consent at any time.

7) Deletion: You may have the right to request that we delete or de-identity Personal Data that we collect, use or disclose about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise, or defend legal claims.

8) Lodge a complaint: You may have the right to lodge a complaint to the competent authority where you believe our collection, use or disclosure of your Personal Data is unlawful or noncompliant with applicable data protection law.


9. Our Contact Details

If you wish to contact us to exercise the rights relating to your Personal Data or if you have any queries about your Personal Data under this Privacy Policy, please contact us or our Data Protection Officer at:


Central Food Retail Company Limited

  • Customer Service Department
  • 99/9 Central Plaza Cheangwattana Office Tower Building, 12,15-18 Floor, Moo 2, Cheangwattana Road, Bangtalad Sub-District, Pak Kret District, Nonthaburi 11120 Thailand
  • Email: cusserv@tops.co.th
  • Tel: 1467


Data Protection Officer

  • Data Protection Officer
  • Data Protection Office, Central Group

22 Soi Somkid Ploenchit Road, Lumpini, Pathumwan, Bangkok, 10330 Thailand

  • email: dpo@central.co.th




Cookie Policy

Last Update 27 May 2020


Central Food Retail Company Limited (the “Company,” “we,” “us,” or “our”), recognizes the importance of the protection of personal data for you of our products and services. The goal of this Cookie Policy is to give you a better understanding of how your data is collected, used, transferred, and disclosed in both of our web-based applications and mobile applications which run external to a browser (“Website”). We want to ensure you also know how to check what cookies we are using, allowing you to more control.

Below we categorize the types of cookies we use to give you a better understanding of why we use these cookies, or work with services which use these cookies.

The information you share with us or with our partners through cookies allows us to provide the products and services you need and want, tailored for you. We appreciate your trust that we will carefully and sensibly handle your personal data while giving you the very best personalized experience and customer services.


1. What are cookies and why do we use them?

Cookies are small pieces of information or text placed on your computer when you visit a website. Some cookies are strictly necessary to enable the site to function properly. Other cookies allow us to enhance your browsing experience, gain a better understanding about your use of our Website, tailor content to your preferences, and make your interactions with the site more convenient.

In addition, cookies are used to help personalize your interactions with our content on other websites (translation: advertising) based on your behavior on our site.


2. What types of cookies do we use?

We use the following types of 1st Party Cookies and 3rd Party Cookies, which are described below. To understand better about 1st and 3rd Party Cookies:

  • 1st Party Cookies are cookies which are created by us, for reasons listed in the table below. The data will only be sent back to our Website and servers.
  • 3rd Party Cookies are cookies which are created by the partners we use. Cookie data will be shared with those partners to enable the features and services they provide.


Type of cookie

What does it do?

1st Party Cookies

Strictly necessary cookies

These cookies are essential to enable you to move around the Website and use its features, such as accessing secure areas of the Website. We use strictly necessary cookies to make sure our digital services work securely, correctly and perform their basic functions.

Security cookies

We use security cookies to make your interaction with our services faster and more secure. These cookies will help identify and prevent potential security risks.

Functionality cookies

These cookies allow the Website to recognize you and remember your preferences (such as your language of choice or the region you are in) and provide a more personalized experience. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customise.

3rd Party Cookies

Tracking cookies

We use tracking cookies to measure your behavior on our site. Behavior can be defined by such things as how you arrived at the Website, what products you viewed, how deep in the Website did you browse, how long did you browse, among other things.

We use this information to enhance the performance of the Website, improve our display of products and services and overall improve your experience on the site. 

Advertising cookies

These cookies are used to deliver relevant advertising to you based on your behavior on our Website. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of our advertising campaigns. We share anonymised information about your browsing activity with our advertising and creative partners.

3rd Party Functionality

Some partners enable us to significantly improve website experience with minimal software development on our side. For example, partners may help with enabling chat functions on the Website or enable coupons or messages to appear on the right pages. These partners will also need to place cookies to perform these services properly.


3. How can you control cookies?

Most Internet browsers allow you to control whether to accept cookies, or you can download 3rd party “extensions” which give you precise control of your cookies. Due to the nature of some cookies, rejecting, removing, or blocking these cookies can affect your user experience and may block your ability to use some or all of the features or areas of our Website. If you would like to delete any cookies or if you change your mind, please refer to your browser’s settings or options page, or search for instructions using your favorite search engine. For major Internet browsers settings, please refer to these links:

Because applications do not run in a browser, the way to control the data shared is different, and different by your phone brand, model, or software. The two most common phone software, iOS and Android, have tools to enable you to control what is shared by apps, at an individual app level. Please refer to the settings of your phone to understand what control is available to you.


4. Our Contact Details

If you have any questions about our use of cookies, please contact us at:

Central Food Retail Company Limited

  • Customer Service Department
  • 99/9 Central Plaza Cheangwattana Office Tower Building, 12,15-18 Floor, Moo 2, Cheangwattana Road, Bangtalad Sub-District, Pak Kret District, Nonthaburi 11120 Thailand
  • Email: cusserv@tops.co.th
  • Tel: 1467