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Tops online ท็อปส์ออนไลน์

You can quick select/change delivery address or pickup store from this bar.

You can view products in your cart and start checkout from here.

Cart and Checkout

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Change
The1
Check Points Balance
You will earn  points
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Successfully redeemed $point points

Sorry, your items in order are not eligible to apply T1 redemption.

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Tops Prime payment for first month will be charged with The 1 points and starting from next month it will be charged on your credit card.

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Not enough points for full payment, Tops Prime payment will be charged on your credit card.

Do you require a full tax invoice?
Do you require a full tax invoice? Yes
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Tax invoice will be sent with the package

24 Hr Express Delivery 24 Hr Express Delivery
Drive Thru and Collection Drive Thru and Collection
Freshness Guarenteed Freshness Guarenteed
Free Delivery above ฿888 Free Delivery above ฿888
By placing an order, you agree to our
Terms and Conditions Terms and Conditions and Privacy Policy Privacy Policy

Book A Slot

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 Tops Prime

 All Express and Standard Deliveries are FREE

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Tops Prime

Get free shipping no matter how many times you shop.

Both standard and express delivery! with minimum order over 250 THB

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Collect from

Pickup is easy and free Pickup Instructions
icon Select Collection Store icon
Tops market Sukhapibal 3
Open everyday 100:00 to 18:00
Change
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Click & Collect confirmation will be sent via SMS/Email. Show the order confirmation to Tops Customer Service Center to collect your order.

*Screen capture is not allowed.

Tax Invoice Information

Do you require a full tax invoice?

Tax invoice will be sent to your registered email ID and Phone number.

Add New Tax Invoice Address

Read More

1
Requests for issuing tax invoices must only be made within the date of purchase.
2
If requesting a tax invoice does not follow the correct tax invoice request procedure such as not requesting through the specified channel, the tax invoice applicant's information is not provided correctly or partially correct. The company reserves the right not to issue tax invoices.
3
Tax invoice shall be issued upon the completion of the delivery or successful delivery process. The electronic tax invoice will be dispatched exclusively to the registered email address and SMS.
4
The date shown on the tax invoice receipt may not match the order date or payment date depending on the tax invoice request order arrangement.
5
Tax invoice documents that have already been requested / already issued If further amendments are required, this can be done within 30 days only. (from the date of issuance of the invoice)
5.1
Allow for spelling correction or the name on the invoice, but the company reserves the right to change it to another name or another juristic person.
5.2
Allow for address correction
5.3
Amendment of the taxpayer identification number (wrong number order but cannot change a person / juristic person)
6
We shall dispatch both the electronic tax invoice (E-tax invoice) and the electronic receipt exclusively in the form of electronic documents. These shall be transmitted in PDF format to the email address and SMS provided during the order placement.
6.1
The electronic tax invoice (E-tax invoice) utilized for legal proceedings or any other purpose equivalent to a traditional paper tax invoice
6.2
If do not received documents with 30 days after payment date please check your inbox or junk mail.

My shipping address

Tax Invoice Address Book

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Add Shipping Address

Add New Tax Invoice Address

Note

270/270 Note to our staff for this order...

How To Pickup

1

Once the order is ready, you will receive a SMS and Email verification.

2

Go to selected store pick up your order at the Click & Collect counter and show the SMS or Email verification to the store staff.

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Ordered item(s) will be kept for 1 days,

after the pickup package is ready.

Select pickup store

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Redeem Points

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You can redeem a maximum of ฿ or points on this order

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Points = Baht
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OTP Expired
Your code has expired, please tap resend to receive a new OTP.
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OTP Verification Failed
Due to a security, The1 account will be locked for 15 minutes before trying again

Redeem Points

To continue, tap the Remove button to clear your previous points calculation.

You have Points available
Points = Baht
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My Order

Confirm change delivery address/pickup store?
Prices and products might change according to your delivery address/pickup store

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Store Details

The 1

OTP Verification Code
Please enter the verification code sent to your The 1 mobile number

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OTP Expired
Your code has expired, please use resend to recieve a new OTP.

Select Card/ QR payment

The1 Credit Card
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Get on top gift voucher up to 35,000 baht when purchase New Year Basket with Central The1 Credit card.

*Please check terms and conditions of promotion before make a purchase.

Other Credit Card or QR payment
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Get on top cash back up to 26% when shop with participating credit card and redeem points from DD/MM/YY - DD/MM/YY

*Please check terms and conditions of promotion before make a purchase.

Find CVV Number

Visa and Mastercard cards show the three-digit CVV number on the back of the card, to the right side of the signature panel.

Register

 

If you have not registered with Tops Online, you can simply do so via our website. Please follow this button.

You can register with your mobile number, The1 phone number, Facebook, Gmail

How to login

 

If you have already registered, you can use any of the methods listed to log in.

How to search

Hard time to browse for what you want?  Simply type the product you want in the “search box” and enter or click search button.

 

How to order

Click “Add to cart” once and your item will be added to cart 1 unit.

For the other quantity, simply change the number or hit "+ / -"

You can review and make the changes to your order and the quantity of items in the cart by
1. clicking the cart menu
2. View all. The cart displays all your products, the quantity unit of each item and the prices.
If you wish to complete the order, click “Place order” on Cart and Checkout page.

 

Single Page Checkout

Our new checkout page is easy to use. Enjoy your fast checkout!

AppDownload
You can download Tops Online application by using your mobile phone and scan the QR Code below.

Open Tops online application

Register

Tops Online app registration, you can easily do so. Register by using any method you preferred.

Login

If you are already a member of Tops Online, you can login by using any method you preferred.

Searching for Products and Place an order

Delivery slot

Payment: The 1

Payment: Others / Note to Store / Call me if product out of stock

My Order Status & Order History

My Coupons

Live chat


Product Packaging
Q: Why the product I receive does not look like what I see on the web

A: Manufacturer constantly update their packaging to improve their sales, but do not worry, even different package but you sure get the same product.

Credit Card Campaign

Q: Do you have any credit card campaign?

A: Yes, please visit Member Privilege page to view your eligible campaign.

Promotions
Q: I see Buy 2 Pay 1 promotion, What is this promotion?

A: Buy 2 Pay 1 is the promotion to which you add 2 units to cart (same item) and you pay for just 1 unit!

no.3

E-Coupons 

Q: What is e-coupon?

A: E-Coupon is the discount code you can apply to your order. The coupon will have its terms and condition.
Please make sure you apply the right coupon for the right product or order.

Q: How to apply an E-Coupon ?

A: 1) You can click “Copy” on the coupon
2) Click cart icon
3) paste a code into “Coupon Code” box & click “Apply” 

coupon

Q: I enter coupon code but the web says it is invalid. What happened?

A: Each coupon has its validity and conditions applied. Please make sure your coupon is still valid and meets the requirement.
For promotion terms & conditions, please see Promotion Term & Condition

Promotion Terms & Conditions

Q: Is there any terms or condition for promotion?
A: Yes, please see below:


Promotion Term & Condition
Excluding the following items: wholesale (7 or more items bearing the same barcode per receipt), bulk pack of M-150's products, Birdy's products, Sponsor’s 24-pack products, Carabao Dang’s 50-pack products, Singha’s 24-pack soda, Hales Blue Boy's products, Brand’s products, electronics, all gift baskets, alcoholic beverages, infant and follow-up formula of baby milk powder, Chitralada milk pack, milk pack 9, 12, 24, 27 and 36, supplementary food, cooking oil, cooking sugar, medicine, medical supplies, some cosmeceutical products and Tops CLUB products.
Discounts will be applied at the point of purchase once the receipt meets the tier spending amount and during the period specified
Promotion coupon carries no cash value and cannot be transferred, exchanged, negotiated or sold and cannot be redeemed against cash.
Coupons must be presented with the purchase upon receiving the order.
Central Food Retail Co., Ltd. reserves the right to change the terms & conditions without prior notice.

Terms and Conditions for Discount Coupon Promotion
Exclusively for The1 member.
The purchase amount as specified and calculated on the net price after deducting discounts.
Promotion is valid for online purchase at Tops online website and application, valid for orders made within the promotional period only.
Excluding the following items: wholesale (7 or more items bearing the same barcode per receipt), bulk pack of M-150's products, Birdy's products, Sponsor’s 24-pack products, Carabao Dang’s 50-pack products, Singha’s 24-pack soda, Hales Blue Boy's products, Brand’s products, electronics, all gift baskets, alcoholic beverages, infant and follow-up formula of baby milk powder, Chitralada milk pack, milk pack 9, 12, 24, 27 and 36, supplementary food, cooking oil, cooking sugar, medicine, medical supplies, some cosmeceutical products and Tops CLUB products.
Customers will instantly receive the discount at the time of purchase once the required purchase amount is made under the terms and conditions.
Limit 2 usage per E-Coupon per The 1 number throughout the promotion period.
This discount coupon can be used with other coupons when the purchase price in the receipt is greater than or equal to the purchase price of all coupons combined.
The discount cannot be exchanged or redeemed for cash.
Central Food Retail Co., Ltd. reserves the right to change terms and conditions without prior notice.


E-voucher worth xxx Baht.

Conditions:
·Exclusively for The1 member.
·The purchase price minimum is xxx Baht and calculated on the net price after deducting discounts.
·Promotion is valid for online purchase at Tops Online website and Tops application. For selected order dates X May 2022 – XX December 2022 only.
·Excluding the following items: wholesale (7 or more items bearing the same barcode per receipt), bulk pack of M-150's products, Birdy's products, Sponsor’s 24-pack products, Carabao Dang’s 50-pack products, Singha’s 24-pack soda, Hales Blue Boy's products, Brand’s products, electronics, all gift baskets, alcoholic beverages, infant and follow-up formula of baby milk powder, Chitralada milk pack, milk pack 9, 12, 24, 27 and 36, supplementary food, cooking oil, cooking sugar, medicine, medical supplies, some cosmeceutical products and Pre-order items (TCB).
·Customers will instantly receive the discount at the time of purchase once the required purchase amount is made under the terms and conditions.
·E-Voucher from this promotion is valid for 1 redemption/receipt but can be used with other coupons when the purchase price in the receipt is greater than or equal to the purchase price of all coupons combined.
·This E-Voucher cannot be used with order via Click & Collect and Drive-Thru.
·This E-Voucher cannot be exchanged or redeemed for cash.
·Central Food Retail Co., Ltd. reserves the right to change terms and conditions without prior notice.

Terms and Conditions for The1 Points Promotion.

Promotion is valid for Tops Online website and application, valid for orders made within the promotional period only.
Exclusively for The 1 members.
Customers will receive XX The 1 points once the required purchase amount is made under the terms and conditions.
XX The 1 points are calculated from your purchase price of participating products divided by 25 and multiplied by XX.
Customers will receive XXX The 1 points once the required purchase amount is made under the terms and conditions.
Excluding the following items: wholesale (items bearing the same barcode in the receipt will be calculated for accumulating The 1 point/s from 1st item - 6th item, and UHT milk products will be calculated for accumulating The 1 point/s from 1st item - 12th item only), all gift baskets, alcoholic beverages, infant formula and follow-up formula of baby milk powder, baby dietary supplement, medicine, medical supplies and some cosmeceutical products.
Customers will receive XX The 1 points once the required purchase amount is made under the terms and conditions.
Limit 1,000 points earned per The 1 number throughout the promotion period.
The purchase price is calculated on the net price after deducting discounts.
The extra points will be added to your The 1 account within 7 working days after the end of campaign.
The extra points cannot be transferred, exchanged or redeemed for cash
Central Food Retail Co., Ltd. reserves the right to change terms and conditions without prior notice.

Terms and Conditions for Premium Giveaway Promotion
Promotion is valid for Tops Online website and application, valid for orders made within the promotional period only.
Exclusively for The 1 members.
Customers will receive the giveaway once the required purchase amount is made under the terms and conditions.
The purchase price is calculated on the net price after deducting discounts.
The giveaway will be sent along with the order.
The giveaway cannot be transferred, exchanged for cash and only while stock lasts.
Central Food Retail Co., Ltd. reserves the right to choose color and model of the giveaway.
Central Food Retail Co., Ltd. reserves the right to change terms and conditions without prior notice.

Terms and Conditions for Free Delivery Promotion
Promotion is valid for Tops Online website and application, valid for orders made within the promotional period only.
Exclusively for The 1 members.
The purchase price is calculated on the net price after deducting discounts.
Customers will get free standard delivery at the time of purchase once the required purchase amount is made under the terms and conditions.
Central Food Retail Co., Ltd. reserves the right to change terms and conditions without prior notice.

Promotional coupon calculations
Coupons can be applied to receipt of spending amount that meets the specified threshold without the products not applicable to promotions

Example: 100 Baht coupon when shop 1,000 Baht with the following items in the

Example: 100 Baht coupon when shop 1,000 Baht with the following items in the cart:
Cola Buy 2 Pay 1 Price 60 Baht
Red Wine Price 700 Baht
Wheat Flour Red Hot Price 200 Baht
Yogurt Price 100 Baht

Total cart amount would be 1,060 Baht, but the eligible amount to apply coupon is 60 + 200 + 100 = 360 Baht Red Wine's price will not be included since it is an excluded item from promotional campaign.
Multiple coupons may be applied as long as total threshold meets with all that required by each coupon's terms and conditions. That is, a coupon for 'Free 200 when shop 2,000' may be used together with 'Free 100 when shop 1,000' and the threshold must be 2,000 + 1,000 = 3,000 Baht

Payment methods

Q: What kinds of payment methods are available?

A: We accept cash on delivery / credit card on delivery, and credit card online (American Express, JCB, Visa and Mastercard)

Q: What are the security measures in online payment?

A: Tops online website uses the world class payment gateway with highest security system. It is is fully compliant with PCI DSS 3.2 and certified as a Level 1 Service Provider, which is the key security standard within the payments industry. All credit card data are encrypted and directly sent to the bank hence do data will be stored in Tops online serverQ: What are the security measures in online payment?

Q: How will I know that the payment is successful or not?

A: If the payment is successful, you will receive a confirmation email from Tops online as well as an email from our Payment Gateway. You may as well receive an SMS/Email from your bank issuer should you have registered with your bank to receive the confirmation. In any case, if you receive the payment confirmation from banks and not from our website, please contact us here or call at 1467

Refund/ return
Q: If I pay by credit card online, and I don’t like some of the items I receive, how do I refund/return some items?

A: When you make payment by credit card online, Tops online system merely pre-authorize or book the amount in your credit. If you receive your order and find products you wish to reject receiving, please return the products to the delivery man. Your transaction will be re-calculated and settled with the adjusted amount at the end of the day.

 

HELP-EN

Q: Can I change the method of payment after making the order successfully?

A: We have to sincerely apologize, after making the order you cannot change the payment method. For any support we can contact us here or call 1467 (8.00-22.00)

Payment methods detail

1. Credit / Debit card Online
Customers can pay by a Visa, Master Card, Amex and JCB credit card on our website through the payment gateway of the credit/debit card provider.
While processing, customers will be asked for One-Time-Password (OTP) for the first use only, which will be sent to the mobile phone number registered to the credit/debit card provider.
All the information is private and secured. No credit card information is stored on the website’s server.
If the payment is declined due to reasons such as the credit card has not been activated or the amount is above the credit limit, please contact the customer service of the credit card provider.
1.1 Pay thru online payment gateway
Pay with Credit card online meaning that the amount is being reserved on your credit card (On hold only) and not yet deducted/charged from your card.
Once the payment is completed, the order confirmation will be emailed to customers.In case, the weak internet connection during ordering process may result in an incomplete order and you will not receive any emails from us, please make a new order. For enquiries regarding the payment, please contact our Call Center for your order status by call 1467 (8.00-22.00)
Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
On delivery date, the final settlement amount shown on tax invoice/receipt will be charged/deducted from your credit card.
1.2 In the event of refund will be in accordance with the following cases
Cancel purchase order: the reserved amount on your credit card will not be charged, the system will release reserved amount to your credit card depending on credit card issuer’s policy
In the case products are out of stock or actual deliver items are less than reserved amount on delivery date- The system will release differential reserved amount to you as follow;If customers pay by a credit card issued by a commercial bank in Thailand, the release reserved amount/differential reserved amount will be initiated to the credit card within 15-45 business days after delivery date. However, this may vary by the credit card billing date of customers.If customers pay by a debit card issued by a commercial bank in Thailand, the refund amount/differential refund amount will be initiated to the credit card within 45-60 business days after delivery date. However, this may vary by the debit card billing date of customers.
Refund is subject to some delays in case of inevitable circumstances.
Terms and conditions are subject to change without prior notice.
Remarks: Cards not recommended for Online Payment Gateway including debit card from all banks, JCB, American Express (Amex), and other credit card issued by foreign banks.
2. Cash on Delivery
Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
Please prepare cash amount equal to payment amount.
In the case products are out of stock, Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
In the event of return some items *Payment amount will match the actual quantity & price of goods you received.
In the event of order rejected *No payment will be required.
3. Credit/Debit on Delivery
Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
Delivery staff will bring a credit card swipe machine for customer to make a payment upon delivery.
In the case products are out of stock, Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
In the event of return some items *Payment amount will match the actual quantity & price of goods you received.
In the event of order rejected *No payment will be required.
Return and Exchange policy :
Return products undamaged, in the original condition and with the tax invoice / receipt.
Please contact customer service 1467 within 7 days after delivery date for any exchange or refund case. We will arrange a pickup slot time from your place. *Note: we will contact you back for your suitable time to pickup items back from you within 1 business day.
Product return or exchange process*We will consider your request whether it meets our terms and conditions within 1-7 business days depending on the products
* If it meets our terms and conditions for return or exchange, our staff will contact you
* If it does not meet our terms and conditions for return or exchange, our staff will contact you and keep the items for 7 days
For return or exchange that received free gifts, discount coupons or extra equipment that was delivered with the products, customer must return all together with the return/ exchange item
The following products cannot be return or exchanged, products that have been unpacked/opened for consumption (not in original condition) such as fresh food, fruit & vegetable, frozen food, ready to eat meal, ice cream or beverage can/bottle
Remarks: Some products are guaranteed by the manufacturer or distributor even though not in the original package, Tops Online will send to manufacturer or distributor to consider.
Refund conditions :
If customers pay by a credit card issued by a commercial bank in Thailand, the refund amount will be initiated to the credit card within 15-45 business days after delivery date. However, this may vary by the credit card billing date of customers.
If customers pay by a debit card issued by a commercial bank in Thailand, the refund amount will be initiated to the credit card within 45-60 business days after delivery date. However, this may vary by the debit card billing date of customers.
Choose cash voucher (equal amount of return items) which you can use to buy goods at Tops Supermarket where you have returned the items only within 7 days

Delivery areas, delivery options, delivery fees

Q: Do we deliver in your area?
A: You can check our service areas by simply click > "Check Service Area"

Q: What are delivery options?
A: Currently we have home delivery and Click & Collect service.

Q: Is there any delivery fee?
A: For home delivery, the standard delivery is free of charge for any order at 399 Baht or more per receipt. For orders valued less than 399 Baht, the standard delivery fee is
60 Baht per order.

However, Tops online reserves the right to limit the quantity of the following product groups per order; drinking water, alcoholic beverages, non-alcoholic beverages, cooking and household. In case you wish to place an order for the aforementioned products in an exceeding quantity of the minimum but not over the maximum per order, a delivery surcharge will occur depending on the type of delivery. Please see the table below.

Where to see delivery fee?

Q: How do I see all the delivery fee and the products I added to cart?
A: 1. Click cart icon
2. in cart the earliest time slot is automatically selected
3. You can click on time slot to edit your delivery date & time
*express delivery is always on the same day of your order (today)
*standard delivery is always from tomorrow onwards

Q: Do you deliver to my home?
A: We deliver to most of places in Thailand and whole Bangkok. Please check our service area here.

Delivery time slots

Q: What are the delivery rounds?
A: We have both Standard Delivery and Express Delivery services. You can order up to 7 days in advance for Standard Delivery.

 

*for express delivery time slot, last round might differ depend on the area, some area deliver last round at 22:00 or 24:00
Upon placing your order, you will receive an automatic confirmation email. A separate confirmation will be sent when your order has been dispatched out for delivery.

Same day delivery

Same Day Delivery service is available, the orders must be placed before 09:00.

Add & edit delivery address

Q: Can I add more than one delivery address?
A: Absolutely, this will be convenient for your next purchase to other places like office.
1. click “My Account”
2. click “Personal information and address”

3. You can add / edit delivery address on this page

Changing the receiver name & phone number

Q: Can I have other person receive my order when I am not around?
A: Of course! For your convenience, you can put the recipient’s name in the delivery address information, and click “Edit”.

Make the changes you require and click “Save and Use”.

Changing the delivery address after making payment

Q: Can I change the delivery address after making payment?
A: You cannot make the change to delivery address in the order you have just completed. If you wish to make the change or cancel the order, you may contact us or call 1467 (09:00 - 21:00)

Q: What time will I receive my order?
A: You will receive your order within the window period selected during placing order. Our home delivery staff will call you around 15-30 minutes before arriving at your location.

Q: What is the soonest time I can receive my order?
A: For standard delivery, the soonest you can place order and receive your order is within the day! Please place your order before 09:00 and you can have your order within 18:00-20:00 or you can choose Express Delivery upon available delivery time slot.

Q: Do I need to be home to receive the delivery?
A: You do not need to be home to receive your delivery, however you can:
- Indicate who will be the receiver on your behalf at the “Remark” field before checking out your order.
- Inform the staff who made the phone call to your prior to the delivery and advise who will be the recipient.
*Important: If you have entered discount coupon at checkout, please present the coupon card to the delivery staff in order to make it valid.

In case your answer cannot be found.

For more information, please contact Tops online here.

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