Q What are the means of payment?
A You can select payment method based on your convenience. We accept cash on delivery, credit card on delivery, and credit card online (American Express, JCB, Visa and Mastercard)
Q What are the security measures in online payment?
A Tops online website uses the world class payment gateway with highest security system. It is is fully compliant with PCI DSS 3.2 and certified as a Level 1 Service Provider, which is the key security standard within the payments industry. All credit card data are encrypted and directly sent to the bank hence do data will be stored in Tops online server
Q How will I know that the payment is successful or not?
A If the payment is successful, you will receive a confirmation email from Tops online as well as an email from our Payment Gateway. You may as well receive an SMS/Email from your bank issuer should you have registered with your bank to receive the confirmation. In any case, if you receive the payment confirmation from banks and not from our website, please contact us here or call at 02-295-0930
Q If I pay by credit card online, and I don’t like some of the items I receive, how do I refund/return some items?
A When you make payment by credit card online, Tops online system merely pre-authorize or book the amount in your credit. If you receive your order and find products you wish to reject receiving, please return the products to the delivery man. Your transaction will be re-calculated and settled with the adjusted amount at the end of the day.
Q Can I change the method of payment after making the order successfully?
A We have to sincerely apologize, after making the order you cannot change the payment method. For any support we can contact us here or call 02-295-0930 (09:00 - 21:00)